What is the purpose of our Cookie Policy?
Synneo, which manages this platform, places great importance on the confidentiality of your personal data, which for us is a guarantee of seriousness and trust, including with regard to cookies.
As such, our Cookie Policy precisely reflects our desire to ensure that the applicable rules on personal data protection, and more particularly those relating to the cookies used when you use our platform, are respected within Synneo.
If you would like information on the other personal data processing we carry out, we invite you to consult our Privacy Policy, accessible at any time on our platform.
What is a cookie and does it allow you to be identified directly?
A cookie is a small "text" file placed and hosted by a server on your device (e.g., smartphone, tablet, or computer) when you visit a website or use a web platform.
A cookie does not allow you to be personally identified, as it only allows your device to be identified via your IP address, as well as various information related to your Browse (e.g., Browse duration, pages viewed, screen size, etc.).
What is a technical cookie and why do we use them?
The proper functioning of our platform necessarily involves the use of technical cookies that we can use without your prior consent, on the basis of our legitimate interest in providing you with a functional platform.
For example, a technical cookie allows us to remember the language of your platform as well as the platform format on your browser to facilitate future connections and navigation.
Thus, although we do not recommend it, you can always object to the placement of these cookies on your device using your browser settings by following the following instructions: Chrome, Microsoft Edge, Safari, Firefox and Opera.
It is, however, possible that, in this case, your user experience will be degraded. To restore a good Browse quality, you will then have to reset the technical cookies.
What is a statistical cookie and why do we use them?
A statistical cookie allows us to analyze your use of a web platform (e.g., Browse time, page visited, etc.) in order to improve your experience and provide you with a service adapted to your needs.
For our platform, we use statistical cookies that are not exempt from consent and can only be placed on your device with your prior consent given via our cookie banner.
What is an advertising cookie and why do we use them?
An advertising cookie can either provide advertising on a web platform or identify the source of the user's arrival on the web platform (e.g., Google, Bing, etc.).
WE GUARANTEE THAT WE DO NOT USE ANY ADVERTISING COOKIES FOR THE OPERATION OF OUR PLATFORM.
What personal data do we process with our cookies and for how long?
The personal data processed by the cookies we use are:
- Your IP address and a user ID that we create during your first connection in order to recognize you for a maximum period of 13 months
- If you accept the placement of statistical cookies, your personal data related to your Browse on our platform (e.g., pages visited, Browse duration, etc.) for a maximum period of 13 months, non-renewable before any new connection before the 14th month
At the expiration of the retention periods specified below, we do not retain any data concerning you. At most, we may anonymize your data for statistical purposes.
How do you control the use of cookies?
The right to refuse cookies is exercised at any time using our cookie banner.
In the event that the cookie banner no longer appears, you can also set the cookies via the "manage cookies" tab on our web platform or directly on your browser by following the following instructions: Chrome, Microsoft Edge, Safari, Firefox and Opera.
What rights do you have to control the use of your personal data used via cookies?
The applicable data protection regulations grant you specific rights that you can exercise, at any time and free of charge, in order to control the use we make of your data:
- Right of access and copy of your personal data, provided that this request is not in contradiction with business secrecy, confidentiality, or the secrecy of correspondence.
- Right to rectification of personal data that would be erroneous, obsolete or incomplete.
- Right to request the erasure ("right to be forgotten") of your personal data that would not be essential for the proper functioning of our services.
- Right to limitation of your personal data, which makes it possible to "freeze" the use of your data in case of dispute over the legitimacy of a processing.
- Right to portability of your data, which allows you to retrieve part of your personal data in order to store or transmit it easily from one information system to another.
- Right to give instructions on the fate of your data in case of death either through you, or through a trusted third party or a beneficiary.
For a request to be taken into account, it is imperative that it is made directly by you to the address dpo@synneo.fr. Any request that is not made in this manner cannot be processed.
Requests cannot come from anyone other than you. We may therefore ask you to provide proof of identity in case of doubt about the identity of the applicant.
We will respond to your request as soon as possible with a maximum delay of three months from its receipt in the event that the request is technically complex or if we receive many requests at the same time.
Please note that we can always refuse to respond to any excessive or unfounded request, especially in view of its repetitive nature.
Can your personal data used via our cookies be transferred outside the European Union?
The statistical cookies we use can send your IP address and user ID outside the European Union to function. In this case, we guarantee that these tools strictly comply with the applicable transfer rules to ensure adequate confidentiality and protection of your personal data.
Who can you contact to get more information about the use of your personal data?
To best guarantee the protection and integrity of your data, we have officially appointed an independent Data Protection Officer ("DPO") with our supervisory authority.
You can at any time and free of charge contact our DPO at the address dpo@synneo.fr to obtain more information or details on how we process your data.
How can you contact the CNIL?
You can at any time contact the "Commission nationale de l'informatique et des libertés" or "CNIL" at the following coordinates:
CNIL complaints department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07
Telephone: 01.53.73.22.22
Can the Cookie Policy be modified?
We are likely to modify our Cookie Policy at any time to adapt it to new legal requirements as well as to new processing that we may implement in the future.