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Returns and exchanges

Our Returns Policy: Clear, Simple, and Designed for You!

At https://shop.kubota-eu.com, we want your experience to be perfect from start to finish. If an item isn't right for you, here's how we handle returns, with complete transparency.

You have 14 days to change your mind

From the date of delivery, you have 14 days to return a product to us, provided it is in its original condition (unworn, unwashed, with tags attached).

How to return an item?

Step 1: Declare your return

  • Go to the contact page on our website.
  • Select your order and fill out the form, specifying the item(s) you wish to return.
  • The return process will be sent to you by our services.

Step 2: Carefully prepare your package

  • Place the item back in its original packaging. If you no longer have it, another suitable protective packaging is acceptable.
  • Make sure the package is securely sealed.

Step 3: Ship your package

  • Return shipping costs are your responsibility. You can choose the carrier you prefer.
  • Special case: Defective, damaged item, or our mistake? Contact us immediately via the form. If we are at fault, we will provide you with a prepaid return label to retrieve the merchandise at no cost to you.

Step 4: Receive your refund

  • Upon receipt and inspection of your package, we will process a refund for the amount of the returned items via your original payment method.
  • Please note that initial shipping costs are not refundable, unless the return is due to an error on our part.

Important information

  • Online vs. In-store purchases: This policy only applies to items purchased on our website. Items purchased in a physical store must be returned directly to that same store.
  • Cancellations and modifications: Once your order is placed, modifications or cancellations are not guaranteed. If you cancel your order after it has been shipped, the shipping costs will not be refunded. You can track the status of your order in your customer account.

Questions? We are here for you!

Our customer service is available to assist you. Do not hesitate to contact us for any clarification.

customercare.kubota@synneo.fr

Shop with confidence, we are here to support you.